4 STEPS
1 The first step is to open CTS Software - TripMaster
More options is used to customize per user what is displayed on the Daily Schedule. Notice the Rider Cancel.

2 Click More Options

3 Click Rider Cancel

4 Notice the rider cancel disappears.
That's it. You're done.

Here's an interactive tutorial for the visual learners
https://www.iorad.com/player/1607056/More-Options