11 STEPS
1 The first step is to open CTS Software - TripMaster and with your mouse, hover Master Pages
2 Click Special Assistance Master
3 Click New Special Assistance
4 Click Description
5 Type Description to name the special assistance.
6 Type a two character code to identify the special assistance.
7 Enter additional minutes required to load to add additional minutes when Auto Scheduling.
8 Enter additional minutes required to unload to add additional minutes when Auto Scheduling.
9 Check driver required and/or vehicle required to link the rider to a driver and/or vehicle.
10 If you need to report on disabled riders, check the disability box.
11 click save
Here's an interactive tutorial for the visual learners
https://www.iorad.com/player/1606627/Special-Assistance-Master